Managed IT Services
Running a law firm is complex enough without worrying about whether your technology will work tomorrow. Our managed IT services give you a complete IT department (monitoring, security, support, and strategy) for a predictable monthly cost.
Unlike paying only when things break, our proactive approach prevents problems before they disrupt your practice. We become your technology partner, not just a vendor you call in emergencies.
What's Included in Managed IT
Our managed services model covers every aspect of your technology infrastructure, eliminating the gaps that occur when you rely on reactive, break-fix support.
Round the Clock Monitoring & Remediation
Our network operations center watches your systems day and night, using advanced alerting tools to catch issues before they impact your business. When problems pop up, we often fix them before you even notice.
Endpoint Security & Threat Protection
Every device on your network is protected with serious endpoint detection and response (EDR), anti-malware, and regular security patching. We manage your security stack so you don't have to.
Cloud Infrastructure Management
Whether you're on Microsoft 365, Google Workspace, AWS, or Azure, we manage your cloud environment for optimal performance, security, and cost efficiency. Organizations waste an average of 32% of cloud spend on unused resources—we help you avoid that.
Network Design & Administration
From initial network architecture to ongoing maintenance, we ensure your network is fast, reliable, and secure. This includes router/switch management, VLAN segmentation, VPN configuration, and Wi-Fi optimization.
Backup, Disaster Recovery & Business Continuity
96% of organizations with a tested disaster recovery plan fully recover from ransomware attacks. Our 3-2-1 backup strategy (3 copies, 2 media types, 1 offsite) ensures you can recover from any disaster.
Help Desk & User Support
Your team gets a single point of contact for all IT issues, from password resets to complex troubleshooting. Our help desk is staffed by technicians who understand legal technology, not generic IT folks reading scripts.
In-House IT vs. Managed Services
Many firms assume hiring an internal IT person is the best approach. Here's how that compares to a managed services partnership—the math often surprises people.
| Consideration | In-House IT | Managed Services |
|---|---|---|
| Annual IT Costs | $85,000 to $150,000+ (salary, benefits, training) | Predictable monthly fee, often 30 to 50% less |
| Coverage Hours | 40 hours/week, vacation gaps | 24/7/365 monitoring and support |
| Expertise Breadth | One person's knowledge limitations | Full team of specialists across all disciplines |
| Scalability | Hire/fire to adjust capacity | Instantly scale up or down |
| Technology Investment | Additional capital expenses | Enterprise tools included in service |
Why Law Firms Choose Managed IT
Predictable Monthly Costs
Replace unpredictable IT expenses with a fixed monthly fee that includes everything—no surprise invoices for emergencies or overtime.
Reduced Downtime
Proactive monitoring and maintenance prevents issues before they cause outages. The average cost of IT downtime is $9,000 per minute for large enterprises.
PingdomA Full Team at Your Fingertips
Tap into security analysts, cloud architects, and network engineers without the overhead of hiring them yourself.
Faster Issue Resolution
With dedicated resources and established processes, we fix problems quicker than an overloaded internal IT person juggling a dozen other things.
Free 30 Minute IT Assessment
Not sure if managed IT is right for your firm? Let us evaluate your current infrastructure and show you where improvements could save time, reduce risk, and cut costs. No obligation, no sales pressure, just honest analysis.
- Infrastructure health check
- Security gap analysis
- Cost comparison with current spend
- Customized recommendations