VoIP Phone Systems for Law Firms
Your phone system is often the first touchpoint with potential clients. This guide helps you choose a VoIP platform that supports your practice and integrates with your legal technology stack.
Why Law Firms Are Moving to VoIP
Traditional phone systems tie you to an office and require expensive hardware and maintenance. VoIP (Voice over Internet Protocol) delivers phone service over your internet connection, enabling:
Remote work flexibility — Take calls on your business line from home, court, or anywhere
Lower costs — Eliminate expensive PBX hardware and reduce long-distance charges
Better integrations — Automatic call logging to your case management system
Unified communications — Voice, video, and messaging in one platform
Essential Features for Law Firms
Not all VoIP features matter equally for legal practices. Here's what to prioritize.
Call Recording & Compliance
Automatic call recording with retention policies. Essential for client communication documentation and compliance.
Mobile Apps
Full-featured mobile apps that let attorneys make and receive calls on their business line from anywhere.
CRM/Case Management Integration
Automatic call logging to Clio, Filevine, or your CRM. Eliminates manual entry and ensures complete records.
Video Conferencing
Integrated video meetings for client consultations, depositions, and team collaboration.
Audio Quality (Noise Cancellation)
Clear audio matters in consultations, remote depositions, and client calls. Tools like Krisp reduce background noise and echo for more professional conversations.
Auto-Attendant & Call Routing
Professional call handling that routes callers to the right person without a receptionist.
SMS/Text Messaging
Business texting from your office number for client communication preferences.
VoIP Platform Comparison
The leading VoIP platforms for professional services, with law firm considerations.
RingCentral
PartnerBest for: Mid-size to large firms needing reliability and integrations
Enterprise-grade unified communications with robust integrations and reliability. As a RingCentral partner, we offer certified implementation and support.
Pros
- • Excellent uptime (99.999% SLA)
- • Strong integration ecosystem
- • Full unified communications
Cons
- • Higher price point
- • Can be complex to configure
- • Long-term contracts typical
8x8
PartnerBest for: Firms with international clients or offices
Cloud communications platform with strong international capabilities and analytics. As an 8x8 partner, we provide expert deployment and integration services.
Pros
- • Global calling included
- • Strong analytics
- • Competitive pricing
Cons
- • Interface less intuitive
- • Support can be slow
- • Fewer legal-specific integrations
Dialpad
PartnerBest for: Tech-forward firms wanting AI features
AI-powered phone system with real-time transcription and coaching features. As a Dialpad partner, we offer specialized implementation for legal practices.
Pros
- • Built-in AI transcription
- • Modern interface
- • Easy setup
Cons
- • Newer platform
- • Fewer enterprise features
- • Limited hardware options
Zoom Phone
PartnerBest for: Heavy Zoom users wanting a unified platform
Phone system from the video conferencing leader, with seamless Zoom integration. As a Zoom partner, we help firms maximize their unified communications.
Pros
- • Seamless Zoom integration
- • Familiar interface
- • Good mobile apps
Cons
- • Phone features less mature
- • Limited integrations
- • Brand association with video
CallRail
PartnerBest for: Firms focused on marketing ROI and lead tracking
Call tracking and analytics platform that helps law firms understand which marketing channels drive calls. As a CallRail partner, we help firms optimize lead attribution and call handling.
Pros
- • Powerful call attribution
- • Call recording & transcription
- • Marketing analytics
Cons
- • Primarily tracking-focused
- • May need paired with full VoIP
- • Learning curve for analytics
Smith.AI
PartnerBest for: Firms needing 24/7 live answering and lead qualification
AI-enhanced virtual receptionist service providing 24/7 live answering, lead qualification, and appointment scheduling. As a Smith.AI partner, we help firms integrate intelligent call handling into their intake workflow.
Pros
- • 24/7 live human + AI answering
- • Lead qualification and intake
- • CRM integrations
Cons
- • Per-call pricing adds up
- • Less control than in-house
- • Requires workflow integration
Blazeo
PartnerBest for: Firms wanting live chat and AI chatbot for lead capture
Live chat staffing and AI chatbot solutions for law firm websites. As a Blazeo partner, we help firms capture more leads through intelligent website engagement.
Pros
- • 24/7 live chat staffing
- • AI chatbot automation
- • Website lead capture
Cons
- • Monthly commitment
- • Chat-focused (not phone)
- • Requires website integration
Microsoft Teams Phone
Best for: Microsoft 365-centric firms
Phone capabilities added to Microsoft Teams for organizations in the Microsoft ecosystem.
Pros
- • Native Teams integration
- • Single platform
- • Microsoft security
Cons
- • Requires Teams adoption
- • Complex licensing
- • Call quality can vary
Migration Planning
Switching phone systems requires careful planning. Here's what to consider.
Number Porting
Plan 2-4 weeks for porting existing phone numbers. Request LOA (Letter of Authorization) early.
Hardware Assessment
Evaluate existing phones for compatibility. Modern VoIP works with headsets, desk phones, or just software.
Network Readiness
Ensure your internet can handle VoIP traffic. A dedicated network segment (VLAN) improves quality.
Training Plan
Budget time for staff training. VoIP has more features than traditional phones—make sure people use them.
Need Help Choosing a Phone System?
We evaluate your needs, compare platforms, and handle the entire migration—so you can focus on practicing law.